SAS Computing

Support Request Solutions

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Ben Financials Issue 0

Published KB Articles 2

• Logging into FreshDesk FPO
• Mac - Fix Penn Networking/FortiClient Issue

AirPennNet, Wifi, Eduroam 2

• Connecting to AirPennNet - General/First Time
• AirPennNet - Reconfigure Mac OS/iOS

Phones, PennFLEX, PennNet VoIP 2

• Reset Voicemail Passcode - PennFLEX User Console
• WebEx Replacing Mobile Connect For Vonage

Two-Step, Duo, 2 Step Auth 1

• 2step Duo Push First Time Setup

Articles to be reviewed 0

VPN, FortiClient, GlobalProtect, GPD 2

• VPN FAQ
• GlobalProtect on a Personal (Not Penn-Managed) Computer

Code42/Crashplan Cloud Backup 2

• Code42 Macs - Enable full disk access for full backup
• Sign in to Crashplan/Code42 to Begin Backup

Email, Microsoft o365 2

• Using & Configuring your PennO365 Account
• Auto Teams Meeting when Scheduling in Outlook

Printing, Print64, Copiers 2

• Adding Print 64 Printers to Macs- must be connected to VPN
• EES- Add the Hallway Printer, Direct IP

Networking Troubleshooting 0

Zoom, Video Meetings 0

Internal Solutions

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LSP Directions 1

• PennFlex Phone Requests and Maintenance